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Refund, Return and Cancellation Policy
Order Cancellation and Modification Policy
We process and ship all orders very quickly, and therefore we cannot guarantee any modification or cancellation after your order has been placed.
If you wish to modify or cancel your order, please contact our customer service as soon as possible by email* at contact@yesritual.com.
We will do our best to modify or cancel your order if it has not yet been processed at our warehouse.
*To speed up the processing of your request, please indicate "Cancel my order" in the subject line of your email, along with your full name and order number in the body of the email.
Return and Refund Policy
If your order has already been shipped, rest assured: you can still return it to receive a refund, subject to the rules below.
Our refund policy lasts 30 days.
If 30 days have passed since the delivery of your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your items must be unused and in their original packaging. The shipping label on the parcel must also be present and intact.
For obvious hygiene reasons, we cannot accept returns once the item has been used.
Other items which cannot be returned:
- Gift cards
- Digital products
To process a return, you must provide us with a receipt or proof of purchase.
Refunds (where applicable)
Once we have received and inspected the returned item, we will send you an email to confirm that we have received it.
We will also inform you of our decision regarding the approval or rejection of your refund request.
If your request is approved, then your refund will be processed, and a credit will be automatically applied to your credit card or original method of payment, within one week.
The refund of shipping costs is only possible in the case of withdrawal before the parcel has been dispatched.
Late or Missing Refunds
- Check your bank account again.
- Contact your bank.
- Processing time generally takes 7 to 14 business days.
If you have done all of this and you still have not received your refund, please contact us at contact@yesritual.com.
Late or Missing Refunds (where applicable)
If you have not yet received your refund, please first check your bank account again.
Then, contact the issuer of your credit card, as there may be a delay before your refund is officially posted.
Then, contact your bank. There is often a processing time required before a refund is posted.
If after completing all these steps you still have not received your refund, please contact us at contact@yesritual.com.
Sale Items (where applicable)
Only regular-priced items can be refunded. Unfortunately, sale items cannot be refunded.
Exchanges (where applicable)
We only replace an item if it is defective or damaged.
If this is the case and you wish to exchange it for the same item, please send us an email at contact@yesritual.com.
Shipping
To return a product, you must contact us by email at contact@yesritual.com, and we will provide you with the procedure as well as the address of our warehouse able to receive returned parcels.
Shipping costs are non-refundable. If you receive a refund, return shipping costs will be deducted from it. It is your responsibility to pay your own shipping costs to return your item.
Returned items are your responsibility until they reach us.
If you ship an item with a value greater than £50, we advise you to consider using a delivery service that allows you to track the parcel or to take out shipping insurance.
We do not guarantee that we will receive the item you return to us.
Statutory Rights
Nothing in this policy affects your statutory rights as a consumer under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the UK Consumer Rights Act 2015. You have a statutory right to cancel your order within 14 days of receiving your goods, without giving any reason, and to receive a full refund (including standard delivery charges) within 14 days of us receiving the returned goods. Where our voluntary 30-day return policy offers more generous terms than your statutory rights, our policy applies; where it does not, your statutory rights prevail.
Yes Ritual — A trading name of OHGIONNI LLC 500 4th St NW, Suite 102, Albuquerque, NM 87102, USA Contact: contact@yesritual.com